Sales & Customer Experience

MEI forecasts U.S. holiday sales (ex-auto/gas) to rise 5.5% Nov.1–Dec.24; online +11% and in-store +3.6%, the strongest physical retail growth...

Article 50 EU AI Act requires disclosure when customers interact with AI; marketing and sales teams must embed clear, timely...

Retail sales rebound: U.S. retail sales rose 1.2% in August, led by restaurants and bars, showing consumer resilience despite inflation...

AlixPartners projects U.S. holiday sales could rise 4%–7% despite falling consumer confidence; 57% say the economy is worse and 37%...

Deloitte outlines $1.7T and $1.71T holiday scenarios with e-commerce at $318.9B or $361.1B; Bain forecasts U.S. holiday sales topping $1T...

Macy’s NPS rose 10 points since early 2024 after Reimagine store revamps; about 200 Reimagine sites now outperform legacy stores...

Bain & Company predicts US holiday sales could exceed $1 trillion as retail sales rise 4.5% and non-store sales grow...