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      Sales & Customer Experience

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      Macy’s NPS Climbs 10 Points After Reimagine Stores

      Macy’s NPS Climbs 10 Points After Reimagine Stores

      Macy’s NPS rose 10 points since early 2024 after Reimagine store revamps; about 200 Reimagine sites now outperform legacy stores...
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      US holiday sales could top $1 trillion, Bain forecasts

      US holiday sales could top $1 trillion, Bain forecasts

      Bain & Company predicts US holiday sales could exceed $1 trillion as retail sales rise 4.5% and non-store sales grow...
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